Privacy Policy

Last Updated: 22.10.2025
Effective Date: 22.10.2025

ARR ELECTRIC MOTORS AND GEARBOX JOINT-STOCK COMPANY (“Company” or “ARR”) as, we place great importance on your personal data and privacy.
This Privacy Policy, www.arrreduktor.com explains how the personal data of all users who visit our website by domain name, communicate electronically, or place orders is collected, processed, stored, and protected.

1. Data Controller Information

Title: ARR ELECTRIC MOTORS AND GEARBOX JOINT-STOCK COMPANY
Address: Muratbey Neighborhood, 3594 Street No: 2A, Torbalı / Izmir
Tax Office and Number: Torbalı V.D. – 0801 1976 00
Phone: 444 0 282
Email: info@arrreduktor.com
Website: https://www.arrreduktor.com

2. Collected Data and Collection Methods

The following data may be collected to better serve you, our customers:

  • Identity Information: First name, last name, Turkish ID number (only when legally required).
  • Contact Information: Email address, phone number, billing and delivery address.
  • Financial Information: Billing details, payment method (credit card, bank transfer), tax office and tax number.
  • Shopping Information: Order history, product preferences, delivery and invoice records.
  • Technical Information: IP address, browser type, device information, cookie data.

Data is collected automatically or manually via membership, orders, contact forms, email correspondence, quote requests, or contract processes on the website.

3. Purposes of Processing Personal Data

The collected personal data is processed for the following purposes:

  • Processing orders, preparing products, and managing delivery processes,
  • Issuing invoices and fulfilling legal accounting obligations,
  • Customer service, warranty, returns, and technical support process management,
  • Executing marketing, campaign, offer, and promotional activities (if approved),
  • Compliance with legal obligations, audit and reporting procedures,
  • Ensuring site security and system continuity.

4. Transfer of Personal Data

Your personal data may be shared only with the following individuals and organizations:

  • Legal requirement in such cases official institutions (tax office, court, etc.),
  • Service providers: Cargo companies, banks, payment infrastructure providers, IT services, accounting firms, e-invoice integrators,
  • Authorized suppliers or business partners (for product procurement or service operations).

Your data is not nor transferred abroad and is not shared with third parties for commercial purposes.

5. Data Retention Period

Your personal data is retained for the periods stipulated by law:

  • Commercial records and invoice information: 10 years,
  • Contract and order information: 10 years,
  • Customer communication records: 3 years,
  • Marketing data (if consented): until withdrawn.

At the end of these processes, the data is securely deleted, anonymized, or destroyed.

6. Cookie Policy

Cookies are used on our website to improve user experience and to measure performance.
The types of cookies are:

  • Required cookies: Necessary for site functionality.
  • Analytics cookies: Measures visit traffic and usage habits.
  • Marketing cookies: Becomes active only with your explicit consent.

If you wish, you can disable cookies from your browser settings.

7. Access to Personal Data and Your Rights

Law No. 6698 Personal Data Protection Law (KVKK) you have the following rights:

  • Learn whether your personal data has been processed,
  • If processed, request information about it,
  • Find out whether it has been used for its intended purpose,
  • Request correction of inaccurate or incomplete data,
  • If legal deadlines have passed, request deletion or anonymization,
  • Learn about third parties to whom your data has been transferred,
  • Object to the processing or withdraw your consent.

These rights info@arrreduktor.com you can submit them in writing to the address.

8. Security Measures

Your data is protected by firewalls, SSL certificates, access permission restrictions, encryption, and regular system audits.
Credit card information are not stored by our company, which are processed only by banks and payment systems.

9. Changes

ARR may update this Privacy Policy in accordance with legal regulations or operational requirements.
The current version is always https://www.arrreduktor.com/privacy-policy will be published at the address.

10. Contact

For any question, request, or complaint regarding your personal data:
📧 info@arrreduktor.com
📞 444 0 282
📮 Muratbey Neighborhood, 3594 Street No: 2A Torbalı / Izmir